Delete Your Data
You can delete some or all of the personal data in your Cyberskin app account without deleting the account itself. This page explains what you can delete, how to do it, and what is retained.
1. Delete data inside the app
Most data can be deleted directly in the app while keeping your account and sign-in:
| Data | Where to delete it | Result |
|---|---|---|
| Custom rhythm programs | Device tab → Custom rhythms → open a rhythm → delete | Deleted permanently, including the program file in our object storage. |
| Paired devices and custom device names | Profile → My device → remove a device | Binding deleted. The physical device is unaffected and can be paired again. |
| Nickname and profile avatar | Profile → profile settings → change or clear | Replaced. Previous values are not retained. |
| Sign-in identities (Google, Apple) | Profile → Delete Account (there is no partial option) | Removed only together with the whole account. |
2. Request deletion from this web page
If you cannot use the app, or want us to delete data that has no in-app control, send a request from the email address registered to your Cyberskin account. We only process requests that come from the registered address, and we may ask you to confirm ownership of the account.
- Email support@cyberskin.com with the subject “Cyberskin data deletion request”.
- List the data you want deleted (for example: all custom rhythms, feedback submissions including attached images, or all personal data except what must be kept for legal reasons).
- We verify the request comes from the account owner, delete the requested data, and reply to confirm when it is complete.
Requests are processed within 30 days, and in most cases much sooner. Where we need more information to verify ownership, the 30-day period starts when verification is complete. Deleting your data does not delete your account unless you ask us to.
What is kept, and why
Some data cannot be deleted on request because we have a legal or security obligation to retain it. Where this applies, the data is minimized, anonymized where possible, and deleted when the retention period ends:
| Data | Reason | Retention |
|---|---|---|
| Sign-in logs for security and abuse prevention | Security and fraud prevention. Stored anonymized after account changes. | Up to 180 days |
| Transaction and accounting records | Tax, accounting and consumer-protection law | As required by applicable law |
| Aggregated, non-identifying product statistics | Product improvement. Cannot be linked to you. | No fixed end date |
Questions
Contact support@cyberskin.com for questions about deleting your data. See also our Privacy Policy, account deletion page and Terms of Service.