Delete Your Account
This page explains how users of the Cyberskin mobile app can request deletion of their Cyberskin app account and the personal data associated with it. You can start the process either inside the app or from this web page — both options are available.
Option 1 — Delete your account inside the app
- Open the Cyberskin app and sign in with the account you want to delete.
- Tap your profile avatar in the top-right corner of the Home screen to open your profile.
- Tap Delete Account.
- Read the confirmation dialog and tap Delete Account again to confirm.
Your account and associated data are deleted immediately, and you are signed out on that device. This action cannot be undone.
Option 2 — Request deletion from this web page
If you cannot access the app, send a deletion request from the email address registered to your Cyberskin account. To protect your account, we only process requests that come from the registered email address, and we may ask you to confirm ownership of the account.
- Send an email to support@cyberskin.com with the subject “Cyberskin account deletion request”.
- Include the email address of the account and, if available, the app version and platform (iOS or Android).
- If email is not convenient, use our contact form and mention the email address registered to your Cyberskin account.
- We verify that the request comes from the account owner, then delete the account and its data. We reply to confirm when the deletion is complete.
Requests are processed within 30 days, and in most cases much sooner. If we need more information to verify ownership, the 30-day period starts when verification is complete.
What is deleted
| Data | What happens |
|---|---|
| Account record (nickname, avatar, email, profile status, registration channel) | Deleted permanently. |
| Sign-in identities (email sign-in, Google sign-in, Apple sign-in bindings) | Deleted permanently. You can register again with the same identity later. |
| Paired devices (device bindings, custom device names) | Deleted permanently. Your physical device is not affected and can be paired again with a new account. |
| Custom rhythm programs you created | Deleted permanently, including the program files in our object storage. |
| Feedback you submitted (text and attached images) | Deleted permanently. Attached images are removed from storage. |
What is retained, and for how long
A limited amount of data is kept after account deletion where we have a legal or security need. This data is anonymized, is not used to identify you, and is deleted when the retention period ends:
| Data | Why it is kept | Retention |
|---|---|---|
| Sign-in log records (provider, approximate IP, device model, user agent, timestamp), with the account reference removed | Security, abuse prevention and fraud detection. Kept in anonymized form only. | Up to 180 days |
| Records we must keep to comply with tax, accounting or consumer-protection law | Legal obligation | As required by applicable law |
| Aggregated, non-identifying usage statistics | Product improvement. Cannot be linked back to you. | No fixed end date |
Content that is not personal to your account — such as device manuals, published training courses and videos provided by Cyberskin — is not affected by account deletion.
Delete only some of your data
You do not have to delete your whole account to remove data. Inside the app you can delete individual items while keeping your account:
- Custom rhythms: open the rhythm list and delete any rhythm you created.
- Paired devices: open My device and unpair a device.
- Profile information: change your nickname or avatar from your profile.
For requests that cannot be completed in the app, use our data deletion page or email support@cyberskin.com.
Questions
Contact support@cyberskin.com for questions about account deletion or this page. See also our Privacy Policy and Terms of Service.